Legal · Refunds
Return & Refund Policy.
How BrandRadar handles cancellations, refunds, billing errors, and plan changes.
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1. Subscription cancellation
You can cancel any subscription at any time from Settings → Billing inside your workspace. Cancellation stops the next renewal — your plan remains active for the rest of the current billing period, and your workspace switches to a read-only state when that period ends. We never auto-charge a cancelled plan.
2. Refund eligibility
Starter and Growth include a 14-day money-back guarantee from the first payment. Outside that window, eligibility depends on the plan and workspace configuration. For billing or refund questions, contact support@brandradar.space.
3. Billing errors
If you were charged in error — duplicate charge, charged after cancellation, or charged for a plan you did not select — we will refund the affected amount in full. Email support@brandradar.space with your invoice number and we'll review the charge and return the affected amount to the original payment method.
4. Money-back guarantee
Starter and Growth include a 14-day money-back guarantee. Request a refund within 14 days of your first payment and the amount is returned to the original payment method. Annual prepaid billing receives a 15% discount and is covered by the same 14-day window. Processing times depend on your payment provider.
5. Plan downgrades
Downgrading from Growth to Starter, or from Enterprise to Growth, takes effect at the end of the current billing period. No refund is issued for the unused portion of the higher-tier period; the difference is not credited.
6. Enterprise (custom) agreements
Enterprise engagements are governed by the signed agreement or order form, which supersedes this policy where it explicitly differs. Enterprise purchase orders can include a PO number, and enterprise security and legal requests can be reviewed with the BrandRadar team. Refer to that order form, or contact legal@brandradar.space, for refund terms.
7. How to request a refund
Email support@brandradar.space with the subject line "Refund request", the email address on the account, and the invoice number from your billing portal. We review each request and confirm by email. Processing time for approved refunds depends on your payment provider.
8. Disputes
Before opening a chargeback with your card issuer, please contact us first — most disputes are resolved within a single email and a chargeback can result in your workspace being suspended while the dispute is in flight.
Issued by
BrandRadar LLC
2054 Vista Parkway Emerald View, West Palm Beach, FL 33411
+1 854 839 8318
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